Frequently asked Questions

How long will it take to receive my personalized nutrients?

Approximately 1 to 2 weeks after receiving your lab results, your nutrients will be delivered by mail directly to your door.

How are the nutrients to be taken?

The nutrients are in granule form and can simply be taken dry from the measuring spoon and washed down with water. It is also possible to take with a mushy food, such as cottage cheese or yogurt. The volume of the enclosed measuring spoon corresponds to the recommended daily dose of their nutrients. So just take a spoonful every day.

When and how often do I need to take the nutrients?

The nutrients should be taken twice a day with a meal. The exact intake volume is individual and is indicated on the label of the personal nutrients. With the enclosed measuring spoon you can easily measure the specified amount.

Do I have to take several different pills?

No, bioniq's nutrients are in granule form, allowing you to take a wide variety of nutrients with a single scoop of granules. The only micronutrient that is currently given in capsule form is omega-3. If you are deficient in omega-3, you will receive separate omega-3 capsules, as omega-3 is better absorbed that way.

Are the nutrients suitable for vegan lifestyles and allergies?

The nutrients from bioniq are hypoallergenic, so they are suitable for all people with allergies and food intolerances.In addition, our nutrients are also available vegan. For example, in the case of an omega 3 deficiency in vegan people, algae oil capsules are used instead of fish oil capsules.

Will I only receive personalized nutrients if I have previously taken a blood test from bioniq?

No, you can also use test results from another blood test, e.g. from your doctor, to receive bioniq nutrients tailored to your needs. After ordering the nutrients and opening your bioniq profile, you have the option to upload your blood results as a photo or PDF.

Can the body even absorb all the nutrients at the same time?

Yes, this is possible with bioniq nutrients. Unlike tablets and other dietary supplements, the individual nutrients in bioniq are bound in dietary fiber and are released slowly over a period of 6-8 hours after ingestion. In addition, active ingredients that inhibit each other's absorption are in different granules and thus spatially separated. This ensures that the body can really absorb all nutrients.

Where are the nutrients produced?

The nutrients from bioniq are produced in Switzerland under the strictest quality controls and individually filled for you under pharmaceutical conditions in a pharmacy. All GMP, GDP and HACCP requirements are adhered to.

Are bioniq nutrients free from doping?

Yes, bioniq nutrients are used by both amateur and elite athletes and are already in use in the Olympic environment. That's why every batch is tested for anabolic steroids, pesticides, heavy metals, solvents, plasticizers and stimulants, among other things. Moreover, bioniq's nutrients do not contain any substances banned by the World Anti-Doping Agency and can therefore be taken without hesitation even by top athletes.

Are there any side effects?

Dietary fiber, as also used in bioniq nutrients as a carrier, is very important for digestion, but can lead to a feeling of fullness and flatulence in the first few days. To avoid this, we recommend dividing the daily intake into two rations during the first two to four weeks - e.g. morning and evening.

In addition, high doses of micronutrients can lead to a yellow to reddish coloration of the urine. This is harmless and occurs mainly when large amounts are taken to correct a deficiency.

How long does it take before I notice a difference?

The reaction time of the body is individual and thus varies from case to case. However, an immediate effect after the first intake, such as with aspirin, is not to be expected. Basically, the body needs sufficient time to adjust to the supplementing nutrients so that the changes can be reflected in the blood values. bioniq therefore recommends carrying out the home tests at intervals of three months.

Can I take the nutrients when I am pregnant?

Yes, pregnant women can take the nutrients without hesitation. bioniq even takes into account the special needs during pregnancy and is therefore particularly suitable for pregnant women.

Can I take the nutrients if I am breastfeeding?

Yes, the nutrients can be taken without hesitation by breastfeeding persons. bioniq even takes into account the special needs during breastfeeding and is therefore particularly suitable.

Why are individual nutrients in such high doses?

If certain initial values are too low, individual nutrients are dosed high in order to replenish the stores in the body. The high dosage of these particular nutrients is harmless because the nutrients that are not absorbed are excreted again.

Often vitamins, such as vitamin B12, are dosed very high. Since only a small percentage of the total vitamin B12 intake can actually be absorbed by the body, a dosage significantly higher than the recommended daily amount is necessary. You can find a detailed explanation on this topic here.

Can children also take bioniq nutrients?

No, to take advantage of our services, you must be 16 years of age.

Do I have to take the nutrients every day?

Yes, the total amount is designed for the number of daily servings, so the nutrients should be taken constantly every day. Of course, it does not matter if you forget to take it or could not integrate it into your daily routine.

Can the intake of nutrients be dangerous?

Yes, the total amount is based on the number of daily servings, so the nutrients should be taken consistently every day. Of course, it doesn't matter if you forget to take it or can't fit it into your daily routine.

Is an overdose possible?

Since with bioniq the dose of micronutrients is individually tailored to you, an overdose is not possible if taken properly.

Are dietary supplements necessary in a balanced diet?

A balanced, healthy diet can basically cover nutrient requirements. However, as a large-scale study shows, this is rarely the case in Germany. Especially in the case of micronutrients such as vitamin D, folic acid and iron (especially in women), more than 70% do not reach the recommended intake. On the one hand, the nutrient content in our food is continuously decreasing, and on the other hand, fewer and fewer people are eating a truly varied diet.

What is the bioniq blood test?

The bioniq blood test is a home test that measures and evaluates various vitamins, minerals, lipids and more. Based on the blood analysis and a detailed medical history, bioniq determines your current nutrient balance and shows you your individual health potential. Your results are presented in a simple, understandable and intuitive way in your personal health profile. After evaluation of your test results, you will also receive access to personalized nutritional recommendations via your bioiniq health profile.

How does the blood test work?

First prepare your utensils, then hold your non-dominant hand under hot water to promote blood circulation. Then disinfect one of your fingers with the enclosed disinfectant wipe. After pricking your finger with the lancet, the first drop of blood must be wiped away with the prepared swab. Then fill the blood tube up to the 600 mark and subsequently the marked area of the dry blood card with approx. 1-2 drops.

The test procedure is explained in detail in the enclosed instructions and should not take longer than 30 minutes.

How long does it take to perform the complete blood test?

The blood collection itself takes about 10-20 minutes, but additional time (30 minutes) must be allowed for drying the blood card. Only then can the sample be sent. Another component of the test is the online questionnaire, which is completed in about 10 minutes.

At what time of day do I need to take the blood sample?

Since you should perform the test on an empty stomach, we recommend that you do it right after getting up.

How long does it take to get my results?

Usually, you will receive your results online in your personal bioniq health profile 5-7 business days after the lab receives your blood sample. However, delays of a few days may occur under certain circumstances. We ask for your understanding and patience.

What distinguishes the bioniq blood test from a medical blood test?

The blood test examines 26 different biomarkers and includes vitamins, minerals, fat values and fatty acids and is therefore very detailed. At the doctor, all these values are only examined on request and must also be paid for by the patient (individual health service, or "IGeL" for short). bioniq tests are conveniently sent to your home and you receive your results online, which saves time and effort in both cases.

Does the bioniq blood test replace a doctor's appointment?

No, the bioniq concept does not replace a visit to the doctor. Rather, the health platform, which is CE-compliant as medical software (Class 1), can support the doctor in further diagnoses.

After how many months should I do another blood test?

If you are taking additional nutrients, it is recommended to do a second test after 3-6 months to check the success of your bioniq intake and to adjust the dosage of your nutrients optimally to your metabolism.

If you are not taking any additional nutrients, it is recommended to test every 6-12 months, as blood levels change more slowly without taking additional nutrients.

How much blood do I need for the blood test?

250 µl of blood (approx. 5-7 drops) are required, which are dropped into the enclosed blood tube, as well as 1-2 additional drops for the dry blood map.

Can the blood test be performed on children?

No, to be able to use our services you must be 18 years old.

Can I have food before the blood test?

No, you should perform the test on an empty stomach. We recommend that you do not eat for at least 6 hours before the test. Drinking (water and tea) is allowed. Drinks such as juice or coffee should be avoided.

We recommend to perform the home test in the morning directly after getting up.

Can I do the blood test if I am sick?

Most biomarkers tested by bioniq are not affected by acute disease states, but in general we recommend to perform the test when you feel healthy.

How do I have to send the blood sample?

You can put the packaged blood sample in the mailbox, as well as post it at the post office.

I have pre-existing conditions, can I still take the home test?

Yes, due to the additional medical history, which is filled out again for each test, bioniq also records relevant pre-existing conditions and includes them in the calculation of recommendations.

Can medications taken influence the test result?

Yes, medications already taken can affect nutrient requirements, as well as blood results. If you are taking medication, you can indicate this in the questionnaire. The medications will then be taken into account in the evaluation, recommendations and composition of your personalized nutrients.

Can regular blood/plasma donations influence the result?

No, not in principle. However, regular blood and/or plasma donations can cause low iron levels. These are not false values, but reflect the current iron status of the body, which may decrease due to regular blood donation.

How long is the blood sample taken stable?

The blood sample is stable for 5 days at ambient temperature. To ensure that the sample arrives at the laboratory and is analyzed within the 5 days, the sample must be shipped on the same day.

Should I stop taking the supplements I am currently taking before the test?

No, you can simply continue taking your current supplements. The test provides an overview of the current nutrient balance, regardless of whether it is influenced by nutrient supplementation or not.

However, if you decide to take bioniq nutrients after the test, bioniq will create the optimal dose of nutrients for you based on your current nutrient balance. These will then replace all your current supplements. In our questionnaire, which you will answer during the blood collection, you can indicate which nutritional supplements you have been taking so far.

What happens if my blood sample is lost in transit?

If your blood sample does not reach the laboratory, you will of course receive a new home test immediately.  Please contact us at: de@bioniq.com.

Please be patient for at least 10 working days, as delays of your results due to postal or laboratory delays cannot be excluded.

Where can I view my test results?

You receive the laboratory analysis directly in your personal bioniq health profile. There you have access to your test results and nutrition recommendations at any time.

When can I view my test results in the bioniq profile?

bioniq will inform you via e-mail as soon as your results have been received and can be viewed in your personal health profile.

Can I share a bioniq profile with my partner?

No, all users get their own profile based on an email address.

I have forgotten my access data, what can I do??

You can request a new password at https://profile.loewi.com/reset-password-mail.

Is my data safe?

Yes, your data is stored exclusively on servers in Germany and is secured with state-of-the-art SSL encryption. In addition, bioniq attaches great importance to compliance with the German Data Protection Regulation (DSGVO). Your health profile is part of a Class I medical software and therefore meets even higher standards. This also means that the bioniq Health Profile can be used by doctors for diagnostic support.

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Team bioniq

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